Change communications

Top tips

  • Know what successful change will look and feel like.
  • Be honest, tell people what you can and be honest when you can’t share news.
  • Communicate early and often, don’t allow the local grapevine to grow wild!
  • Listen; find ways of hearing how people are feeling and reacting to your communications.
  • Know your audiences and their communication preferences and needs.
  • Equip your leaders and managers with as much as information as possible to answer questions and address concerns.
  • Review and refine your communications- listening to and acting on feedback and evaluation as you go.

Chapter objective

  • This chapter will provide you with some insight and support into communicating about change in the workplace